shipping & delivery

Please note that delivery delays may occur due to covid-19.

Shipping options

Shipping options will display in the checkout. Prices depend on your chosen delivery method and the country which the shipment is sent to.

Delivery time & shipping cost

We want you to get your order as soon as possible. We, therefore, try to send your goods so you have them within 10 working days. We reserve the right to extend the delivery time due to customs.

The price for shipping may vary depending on your address (country) and shipping option and will display in the checkout.

Order tracking

You will receive a tracking number by email for your order, click on the link to see the status of your shipment. Please note that some of these emails may end up in your junk, so take an extra look there if you can’t find your order confirmation.

If your package is returned to us we do not stand for the shipping cost to resend your items.

For any other queries please email help@themartheart.com for assistance.

Lost packages

All customers are responsible for ensuring that the shipping address entered is a safe, secure address. We are unable to cover the cost of lost or stolen packages, nor do we have the authority to collaborate with the shipping company to locate your packages, especially if the tracking information confirms that delivery of package. THE MART HEART can only check the tracking information, the same one that is provided to all customers when they receive their confirmed fulfillment email. If the tracking information confirms that it has been delivered, THE MART HEART will assume that it has been delivered and that other external variables were at play.